Employment Status: Permanent, full time
Days & Hours of Work: Monday - Friday totalling 38 hours per week
Competitive Salary: Band 5 - $83,038.80 p.a + 12% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal opportunity employer dedicated to fostering a safe, accessible, and inclusive workplace. We are committed to upholding child safety and embracing diversity in all its forms. Our organisation is guided by a strong set of shared values and behaviours that shape everything we do in delivering on the Council Plan. We hold ourselves and one another accountable to these principles, ensuring a respectful, collaborative, and high-performing culture.
At Bayside Council we:

• Respect each other
• Seek better ways
• Work together
• Take ownership

These values define who we are and drive our commitment to serving our community with integrity and excellence.

We want everyone to be as proud of what we are achieving and excited about our future as we are, and we are committed to working together to achieve this.

About the Role:

As the Team Leader Business Support, you will coordinate and supervise the day-to-day operations of the Business Support team within Amenity Protection.

You’ll ensure efficient administrative services, support staff capability, and contribute to continuous improvement initiatives across the team.

This is a hands-on leadership role where you will balance team coordination, operational delivery, and stakeholder engagement.

You will be responsible for:

• Lead and support a team delivering business support functions across Amenity Protection
• Allocate workloads and monitor performance to meet service standards and timeframes
• Oversee the processing of permits, registrations, and renewals in line with legislation
• Provide guidance, coaching and on-the-job training to support team capability
• Manage escalated customer enquiries and resolve issues
• Contribute to process improvements and support system and operational changes

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Experience coordinating administrative functions and supporting team performance
• Demonstrated ability to lead, coach and develop staff
• Strong communication and interpersonal skills
• Experience working within a regulatory, compliance or local government environment (desirable)
• Ability to manage competing priorities and solve problems effectively
• A strong commitment to customer service and continuous improvement

Mandatory pre-employment requirements: 

• Be willing to undergo and complete a satisfactory criminal history check
• Provide or obtain an employment-based Working with Children check

What we can offer you in return: 

• A work life/balance through flexible and hybrid working arrangements
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
• Dedicated Staff Wellbeing programs, events and gym membership discounts
• Learning and development opportunities so our people can grow and thrive
• A Parkland surrounded office that is only short 500m stroll to the beach
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel

Are you a motivated team leader with a passion for delivering high-quality business support and excellent customer service? Join our Amenity Protection team and play a key role in supporting regulatory services that help keep our community safe, compliant and thriving.

How to apply:

1. To discover more about the role and responsibilities review the Position Description.

1. Please submit your resume and a covering letter addressing the Key Selection Criteria and what motivated you to apply for the role addressed to Ellen Schreiber, outlining your suitability for the role.

1. Click Apply to submit your application.
2. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

 Applications close: Monday 29 June, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Ellen Schrieber via email eschreiber@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.