Employment Status: Fixed term, 12 months (parental leave cover). 
Days & Hours of Work: M-F, totalling 38 hours per week.
Competitive Salary: Band 7 - $114,501 p.a + 12% superannuation.
Location: Corporate Centre in Sandringham, with limited flexibility to work from home.

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

The Rostering and Service Commencement Team Leader provides operational leadership to staff responsible for a range of service delivery functions and programs that assist older people to remain living independently at home.  This includes oversight of the intake, client onboarding and rostering staff. 

You will be responsible for:

• Providing professional advice, leadership and support to rostering, intake and service commencement staff.
• Establishing and rostering of services in accordance with program requirements.
• Identifying and establishing systems to ensure efficient and consistent work practices within a change and growth environment.
• Maintaining positive relationships with all stakeholders through excellent customer service and a continuous improvement culture. 

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Tertiary qualification in business management, social sciences, health or related discipline.
• Demonstrated staff leadership and management skills and a capacity to support and develop a team through a change environment.
• Demonstrated knowledge and understanding of the aged and disability services context from a conceptual to an operational and practice level.
• Proficiency in Microsoft Office Suite and the ability to use and learn various aged care client management systems.
• Ability to resolve issues through discussion and team work and to gain the cooperation of others in achieving outcomes.
• Ability to review, develop and document processes to maximise effectiveness of client outcomes and resource efficiency. 
• Excellent communication skills and demonstrated experience in driving a positive customer service culture.
• Excellent time management and organisational skills.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check. 

What we can offer you in return: 

• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A Parkland surrounded office that is only short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Tuesday 17 March, 11:55pm

If you would like to learn more about this opportunity or have any question, please contact Lisa Gallagher on 03 9599 4653 or via email lgallagher@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.