Employment Status: Permanent 
Days & Hours of Work: Monday to Friday, totaling 22.8 Hours per week.
Competitive Salary: $72,796.59 p.a./pro-rata + 11.5% superannuation.
Location: Council offices in Sandringham and Carnegie, with the flexibility to undertake some occasional work from home.

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Reporting to the Business Development Coordinator you will be the first point of contact for clients and their carers regarding Home Care Packages, support all administrative processes and respond to incoming emails, phone calls and mail enquiries in a timely and responsive manner. In addition, you will monitor the approval and assignment of home care packages to prospective clients.

You will be responsible for:

• Supporting Home Care Packages Intake staff with administration tasks to support the seamless entry of home care package clients to Bayside Care and Support.
• Monitoring and maintaining contact with clients who have been approved for a home care package and alerting the Team Leader as soon as it is assigned.
• Undertaking administration tasks as required to support the effective and efficient operations of the Business Systems team.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• A solid understanding of the Home Care Packages and Commonwealth Home Support programs
• Excellent communication skills and a strong customer service orientation
• Excellent organisational skills, attention to detail and ability to multi-task
• Ability to solve routine problems combined with a logical decision making approach
• Ability to work independently and as part of a team
• Proficient in Microsoft office applications with experience in aged care applications well regarded 

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check 

What we can offer you in return: 

• A work life/balance through flexible and hybrid working arrangements.
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking.
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers page.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your customer experience truly matters to us!

Applications close: 

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Charlene Pereira on 0455 406 664 or via email cpereira@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.