Employment Status: Permanent, part time
Days & Hours of Work: 2 days a week (days negotiable) totalling 11 hours per week
Competitive Salary: Band 4 - $72,796.59 pro-rata + 11.5% superannuation
Location: Council Office in Sandringham, with the flexibility to undertake occasional work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Reporting to the Systems and Account Team Leader you will ensure customer enquiries relating to aged care accounts and billing are appropriately addressed, track overdue invoices and follow up on them in a timely manner. Undertake other administrative tasks to support the business systems team as required. 

You will be responsible for:

• Responding to incoming phone calls and emails regarding client account queries in a timely and professional manner.
• Working with clients to resolve overdue accounts and escalate unresolved or complex debt issues in accordance with organisational procedures.
• Processing adjustments and corrections as required.
• Undertaking administration tasks as required to support the effective and efficient operations of the business systems team.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Experience using aged care client management systems desirable.
• Proficiency in Microsoft Office Suite.
• A minimum of two years’ experience in an administration role, preferably in a Community Services environment.
• Well-developed written and verbal communication skills including an ability to communicate with staff and older people from diverse backgrounds. 
• Excellent organisational skills with a high level of accuracy in administrative tasks, data entry, and record-keeping.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check. 

What we can offer you in return: 

• A work life/balance through flexible working arrangements.
• Generous leave provisions, including accrued time off, parental leave, wellbeing leave, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking.
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting Michael Harbour on 9599 4816 – your customer experience truly matters to us!

Applications close: Wednesday 14 May, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Michael Harbour on 03 9599 4816 or via email Michael.Harbour@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.